Complaints Policy

At We Are Electric we aim to provide the highest quality service at all times however occasionally things can go wrong. If you feel you have cause for complaint we would like to hear from you so we can aim to put the matter right. You can contact us by phone, by email or in writing at the following:

Phone: 020 8012 8190

Email: MakeMeHappy@WeVee.uk

In writing: WeVee, One Pancras Square, London N1C 4AG

We will acknowledge your complaint in writing within 5 working days and aim to resolve it as quickly as possible.

We Are Electric is authorised and regulated by the Financial Conduct Authority (FCA) for the arranging of regulated consumer hire and hire purchase agreements. In accordance with FCA rules we will investigate your complaint and issue a final response to you within 8 weeks advising you of the outcome of our investigations or, if we have been unable to complete our investigations, of the reasons for this and when we expect to do so. Once we have issued our final response or when 8 weeks have passed (whichever is the earlier), if you remain dissatisfied you may have the right to refer the matter to the Financial Ombudsman Service for consideration. The Financial Ombudsman Service is an independent body set up by Parliament to resolve financial disputes between businesses and their customers. You can contact the Financial Ombudsman at:

Phone: 020 7964 1000

In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Website: www.financial-ombudsman.org.uk